Plan your visit (FAQ)

Got a question or looking for some tips? We’ve compiled the most important information so you’re perfectly prepared for your visit to Tierpark Berlin.

  • Coronavirus precautions

  • Overview

    You can find all information on current Covid-19 precautions at Tierpark Berlin here.

  • Day tickets & online shop

  • Advantages of buying online

    If you book your tickets online, you not only save a lot of time and avoid the queues at the ticket booths, but you can also make your booking from the comfort of your own home - regardless of opening hours! Afterwards, you can download your tickets/vouchers directly and go straight to the entrance on your day of visit.

    book tickets now

  • Is it no longer possible to buy tickets on site?

    Ticket booths at Tierpark Berlin are open. However, we recommend buying online tickets in advance to reduce waiting times at the entrance.

    Book tickets now

  • I have a complimentary or pre-bought ticket

    Online tickets, tickets purchased in advance (e.g. from BVG ticket machines) and complimentary tickets can be presented at the ticket booths by the entrances (clearly marked) and allow immediate admission. Advance online registration is not possible.

  • How can I get my discount on tickets?

    Discount coupons can be presented at the ticket booths by the entrances for immediate admission. Advance online registration is not possible.

    Our regular reduced rates are available online.

    Book tickets now

  • Do kids under the age of four need a ticket?

    Admission to the Tierpark is free for children under the age of four. Please book a free online ticket in advance for every child aged zero to three years.

    BOOK TICKETS NOW

  • Do I have to be on time for my time slot?

    No. You may arrive at any time during your booked time slot.

  • Do I have to leave the Tierpark by the end of the time slot I have booked?

    The booked time slots only represent the admission time. Therefore, the stay in Tierpark Berlin is not limited (within the regular opening hours).

    The chosen time slot is binding and cannot be changed after the purchase has been made. Purchased tickets are non-refundable.

  • Am I allowed to leave Tierpark and then come back later the same day?

    Unfortunately, it is not possible to leave the Tierpark and then come back multiple times during the day. Day tickets are only valid for one admission.

  • The date I chose is not available

    In general, day tickets can also be booked for the same day. If there are no tickets available, they are already sold out.

  • Do assistants for disabled visitors require a ticket?

    One assistant may accompany a visitor with a severe disability free of charge (category H or B; proof of eligibility must be presented at the ticket booth).

    Disabled persons with a disability rating of 50 percent or more receive reduced admission (upon presentation of proof of disabled status). You can find tickets for both categories in our online shop.

    Book tickets now

  • Can I cancel or rebook tickets?

    Booked day tickets cannot be canceled or rebooked. Revocation is not possible either.

  • Do I have to print out online tickets?

    You do not need to print out your online tickets. The QR codes can be scanned from your smartphone or tablet. Please just ensure you have your online ticket open when you reach the gates and that your screen is as bright as possible.

  • Where can I get group tickets?

    Group tickets are only available at the ticket booths on site at the Tierpark entrances. Prior registration is not necessary.

  • Can I also use Zoo & Aquarium vouchers at the Tierpark?

    Vouchers can be redeemed at all three facilities – Zoo, Aquarium and Tierpark Berlin. But please be aware that prices may differ from the actual value of your voucher.

    Vouchers can easily be redeemed online. Start by selecting the desired number of day tickets and/or annual passes in the respective online shop (https://shop.zoo-berlin.de/en, https://shop.aquarium-berlin.de/en, or https://shop.tierpark-berlin.de/en). When you go to your shopping basket, you will have the option to apply a voucher code.

  • Do refugees get a discount?

    Refugees receive the concessions ticket price. For this, the berlinpass must be presented. The rule applies exclusively to refugees themselves. To accompanying people the regular prices apply.

    BOOK TICKETS NOW

  • Further questions?

    Do you still have unanswered questions? Further information can be found under "Annual passes, vouchers & sponsorships". If you have any questions about your booking, please contact ticket@tierpark-berlin.de.

  • Annual passes, vouchers & sponsorships

  • Gift idea

    From typical vouchers with individual values, ticket or annual pass vouchers to vouchers for guided tours and special animal encounters- we offer several different types of gift ideas.

    Buy a voucher now

  • Benefits of annual pass subscriptions

    Annual pass subscriptions are automatically renewed for 13 months every year - you only pay for 12!  What´s more, a Tierpark annual pass subscription gives holders a 50 percent discount on tickets to Zoo Berlin and Aquarium Berlin (and vice versa) and a 10 percent discount in the Tierpark´s restaurants and shops.

    Tip: If you decide to purchase an annual pass during your visit to the Tierpark, the price of your day ticket will be credited against the cost of your annual pass when you visit the annual pass booth at the entrance. You can find an overview of the opening times here.

  • Benefits of annual passes

    Annual pass holders can visit Tierpark Berlin 365 days a year – and save money from the fourth visit! What’s more, a Tierpark annual pass gives holders a 50 percent discount on tickets to Zoo and Aquarium Berlin (and vice versa) and a 10 percent discount in the Tierpark’s restaurants and shops.

    Tip: If you decide to purchase an annual pass during your visit to the Tierpark, the price of your day ticket will be credited against the cost of your annual pass when you visit the annual pass booth at the entrance. You can find an overview of the opening times here.

  • Where can I buy annual passes?

    You can purchase annual passes online. Simply fill out the required information at your leisure at home, then come by to pick up your pass.

    Buy ANNUAL passes online and save time

    Please note: All pass holders must be present in person for the issuing of their annual pass.

  • Get credit for your day ticket

    For "undecideds" who have initially decided on a day ticket, the day ticket price can be credited when purchasing an annual ticket. All you have to do is go to the annual ticket booths at the Tierpark entrances and present your day ticket.

    Please note: The crediting is only possible on the day of the visit (of the day ticket) and only within the admission times. Subsequent crediting is excluded, as the (comparatively) inexpensive rates of the annual passes cannot otherwise be offered.

  • How do I get my annual pass discount?

    The 50% discount for the facilities that are not included in your annual pass is only redeemable at on-site ticket booths (upon presentation of your annual pass – please also present a photo ID on request). There is no need to book a time slot for this purpose. Please note that discounted tickets can only be purchased for immediate admission (i.e. not in advance).

    Please note: Aquarium tickets for any given day may sell out very quickly. We recommend, that you start your visit at the Aquarium at 9:00 a.m. before you visit the Zoo.

  • Is it necessary for annual pass holders to register online?

    No. Annual pass holders do not need to register in advance. However, due to capacity, time slots must be booked for Aquarium Berlin.

  • Do I need to book a time slot to purchase an annual pass?

    No, a time slot does not have to be booked. If possible, please book your annual pass(es) online. Simply fill out the required information at your leisure at home, then come by to pick up your pass. Afterwards, you can visit Tierpark Berlin directly.

    BUY ANNUAL PASSES ONLINE AND SAVE TIME

  • How to check the period of validity

    You can check the validity of your annual pass right here. After putting in the data, you will receive all information and also have the option to extend your annual pass right away. By doing this, you can save so much time, which would normally be spent writing emails or going to the annual pass ticket booth.

  • How do I renew my annual pass?

    You can easily do this from the comfort of your home. Just put in your data and you will receive information on your annual pass, including the period of validity. Here you also have the option to renew your annual pass. Before you do this please make sure to read the paragraph titled „important“, which is located directly under the form for your data. After renewing your annual pass, there is nothing else you need to do. Your chip card can now be used for a further year. When renewing your card online, you can save time by fully avoiding the long lines in front of the annual pass desk at Tierpark Berlin.

    Renew ANNUAL passes online and save time

  • Are family annual passes also available for grandparents and their grandchildren?

    Our family annual passes are only available for parents and their (own) children. If we were to include other family members, we would not be able to offer our annual passes at the same (relatively) affordable rates.

  • Are annual passes transferable?

    Annual passes are personalised and non-transferable. A photograph of the pass holder is printed on every annual pass. You may be asked to present your annual pass in combination with a valid form of ID.

    Please note: In accordance with our General Terms and Conditions, annual ticket holders are liable for loss and/or attempted fraud in connection with their annual ticket. In the event of loss, we offer the option of blocking the card and issuing a new one for a processing fee as a gesture of goodwill. However, this procedure is not possible if a fraud attempt has been made with the card in question before the loss is reported. In such a case, the card will be confiscated and blocked immediately.

  • Can I use a photo of my annual pass for admission?

    For safety reasons, we cannot allow admission with just a photo of your annual pass. We do have plans to digitalize our annual passes. Until then, the physical annual pass must be shown upon arrival.

  • Should I bring a photograph for my annual pass?

    No. You do not need to bring a photograph with you when picking up your annual pass, as one will be taken on-site. For this reason, all pass holders must be present at the on-site sales points for the issuing of annual passes.

  • Lost annual pass?

    If you lose your annual pass, you can purchase a replacement at the on-site annual pass ticket booths for a fee of € 20.

  • Attempted fraud with annual pass

    By our General Terms and Conditions, permanent and annual card holders are liable for loss and/or attempted fraud in connection with their permanent or annual pass.

    Should an attempt of fraud have been made with the respective pass even before the loss has been reported, the confiscated and blocked pass can only be unblocked and handed over again for a fee.

    Specifically, the following rules apply:

    - Single annual passes (for adults, children, or concessions): Pass must be purchased again

    - Family annual passes: 50 € per affected single pass

    - Annual pass subscriptions and permanent passes: 50 € per individual pass affected.

    Please contact the annual ticket booth on-site during our admission times.

    Please note: Annual passes can only be handed over to the respective annual pass holder in person (including identity card).

  • New admissions system

    Zoo and Tierpark Berlin are in discussions with the authorities about plans for a new admissions system that uses facial recognition. Use of the system would be entirely voluntary. Once we have come to an agreement with the authorities, all annual pass holders will be informed of the details online and by mail. Until that time, annual passes will continue to be checked manually by on-site staff.

  • Where can I buy vouchers?

    All our vouchers are available online. From typical vouchers with individual values, ticket or annual pass vouchers to vouchers for guided tours and special animal encounters- we offer several different types.

    Buy a voucher now

  • How can I become a sponsor?

    We are delighted that you are interested in lending your support as a sponsor! You can find all the information on sponsorships at Tierpark Berlin here.

  • Schools and nurseries

  • What do I need to know when visiting with my class / group?

    We are pleased, that you are planning to visit Tierpark Berlin. Below you can find the most important information at a glance:

    • Registration in advance is not necessary (except for guided tours)
    • Group tickets are only available at the ticket booths on site
    • For school or nursery rates a completed and signed visitors’ form must be presented on site
       

    DOWNLOAD VISITORS’ FORM FOR NURSERY GROUPS (PDF)

    DOWNLOAD VISITORS’ FORM FOR SCHOOL GROUPS (PDF)

    The accompanying teachers are responsible for compliance with corona pandemic safety rules. You can find information on current precautions here.

  • Rates for schools and nurseries?

    You can find a list of all prices here.

  • Guided tours for schools and nurseries

    You can find all information about guided tours for schools and nurseries here.

  • Berlin welcome classes (“Willkommensklassen”)

    After prior registration, a separate rate applies to Berlin welcome classes (“Willkommensklassen”) at Tierpark Berlin during the week. The registration is possible via info@tierpark-berlin.de. The following data is required for the registration:

    • Date of visit (not on weekends or public holidays)
    • School name + photo/scan of the official certificate of welcome class structure
    • Number of children + teachers
    • Name of the main contact person on site
  • Arrival & parking

  • Public transport

    Bärenschaufenster entrance

    U-Bahn:         Tierpark station (U5)

    Tram:              Tram routes M17, 27, 37

    Bus:                  Bus routes 296 and 396

     

    Schloss entrance

    Tram:            Tram routes M17, 27, 37

    Bus:               Bus route 194

    For detailed information on transport connections, visit www.bvg.de.

  • Car

    For a daily fee of € 5.00, visitor parking spaces are available at both Tierpark entrances. The car park must be vacated immediately after payment.

    But please keep in mind that, especially on weekends and during school holidays, parking spaces fill up quickly. So particularly on those days, we recommend using public transport.

  • Helpful info & tips

  • The animals at Tierpark Berlin

    Around 6,400 animals from all over the world live at Tierpark Berlin, the biggest animal park in Europe. Our modern habitats create unique animal experiences. Get a taste of what to expect here.

  • Rainforest House

    The historical Alfred Brehm building takes visitors on an expedition through a tropical jungle. In surroundings that closely resemble the animals’ natural habitats, visitors can encounter tigers, leopards and rare tree kangaroos. In the walk-through Tropical Hall, narrow paths wind through lush vegetation, where brightly coloured birds sing their exotic songs and crocodiles laze by the water’s edge. What are you waiting for? Find more information here.

  • Friedrichsfelde manor house

    Friedrichsfelde manor house is open to Tierpark visitors from Friday to Sunday, 11 a.m. to 3 p.m. Inside, visitors can enjoy a fascinating exhibition on the history of the stately home. You can find further information here. With the exception of certain events, it is not possible to visit the manor house separately to the Tierpark.

  • Animal feeding & training sessions

    Animal feedings and animal training sessions do take place again. For more information click here.

  • Free-flight show

    From April to October, a spectacular free-flight show takes place at 1:30 p.m. every day (except Monday) on the Kiekemal woodland stage. Get a close-up view of owls, eagles and vultures as they swoop low over your head!

    The free-flight show is kindly being supported by the Mittelbrandenburgische Sparkasse (MBS Direkt). Further information can be found here.

  • Electric train

    You can also explore Europe’s largest animal park on wheels. The Tierpark’s little electric train stops at various stations throughout the expansive park, and the ride is entirely free of charge. The exact location of all stops can be found on the Tierpark map here.

    Easter to October:               Daily

    November to Easter:            Weekends, bank holidays and school holidays only

    Due to lack of space, it is unfortunately not possible to take strollers, scooters and bikes on to the train.  However, any of these vehicles can be locked up at each of the train´s stops (just please remember to bring your own lock.) We do, of course, make an exception regarding wheelchairs and walkers and have limited seats available for guests in need.

  • Hits for kids

    In the summer months, the large water playground is a great place to cool off and experience that seaside feeling. Meanwhile, the tree-sheltered adventure playground welcomes little adventurers to a world of trolls and elves.

    At the petting zoo, goats, sheep and more are eagerly waiting to be petted by gentle hands.

    At various points around the Tierpark, ice cream stands provide welcome refreshment during the summer.

    Special events and services

    Children’s birthdays are extra special at Tierpark Berlin! Here, birthday boys and girls and their guests can embark on exciting journeys of discovery. You can find all the information here.

  • Baby food

    You are welcome to warm up your baby´s food in one of our restaurants. There are free bibs and hot water available.

  • Dogs

    You are welcome to bring your four-legged friends along to Tierpark Berlin, but please keep them on a short leash and ensure you also bring poop bags. No pets other than dogs are permitted.

    Your dog is also allowed in the animal houses, but not the walk-through habitats. Please always observe the signs on site.

  • Balloons

    To protect our guests and animals, it is not allowed to bring any kind of balloon to the Zoo, Aquarium or Tierpark.

  • Handcarts

    Handcarts are available for rent. The handcart(s) can only be picked up and later dropped off at the Tierpark entrance Bärenschaufenster. The rented wagon must be dropped off by the time our park closes and you must leave your picture ID as a security deposit for the duration of your rental. To book a handcart online click here.

     

    Please note: Since we only have a certain number of wagons, it is best to book in advance. We cannot guarantee availability on-site without an online booking. A reservation without payment is also not possible. In addition to this, you are always welcome to bring your own handcart.

  • Bikes, tricycles, scooters

    To protect our animals and other guests bicycles, scooters, e-scooters and inline skates cannot be brought into the Tierpark. Balance or toddle bikes and scooters (belonging to children up to the age of 15) are allowed, although some restrictions can occur in parts of the Tierpark – so please look out for the signs on site.

  • Bike trailer

    You are welcome to bring your bike trailer as a substitute for a stroller.

  • Restrooms, baby changing, etc.

    There are several restrooms and baby changing facilities on the Tierpark grounds. The exact locations and information about additional services can be found on the Tierpark map here.

  • Tierpark improvements

    To make Tierpark Berlin a better place and more beautiful for animals and guests alike, construction work is carried out occasionally. Click here for current construction sites.

  • Food, drink & souvenirs

  • Food & Drink

    At Tierpark Berlin, visitors don’t only encounter wild animals, they can also enjoy good food. The Tierpark offers a range of tempting options, from elegant dining to a hearty meal, or a quick snack to keep you going as you explore. Please find more information here.

  • Tierpark shops

    Don’t forget to have a look around the Tierpark’s shops, which are situated by the petting zoo and at the Bärenschaufenster exit. Here you are sure to discover the perfect souvenir that will always remind you of a wonderful day at Tierpark Berlin. Whether it´s a cuddly stuffed polar bear, a flamingo postcard, or an illustrated book about tigers.

    The souvenir shop at the Bärenschaufenster entrance at Tierpark Berlin is also accessible from the outside.

  • Online souvenir shop

    You can find our online souvenir shop here. The website also provides contact details so you can get in touch with the shop operator (an external partner) directly if you have any questions.

  • Guests with disabilities

  • Restrooms

    There are several accessible public restrooms in the Tierpark. To see their exact locations as well as additional services, check the map here.

  • Wheelchairs

    Manual wheelchairs are available for rent. Since we only have a certain number of wheelchairs, please make sure to send us an e-mail at info@tierpark-berlin.de to reserve one for your visit. We will need your name, the date you would like to visit us, and the approximate time you are planning to arrive. Rentals require a picture ID. Weight restrictions apply.

    The charge-free wheelchair service is kindly made possible by Dr. Recknagel Gesundheitsservice GmbH. Further information can be found here.

  • Other walking aids

    Of course, we allow conventional wheelchairs and walkers as forms of walking aids on our property. Toddler bicycles such as balance bikes and scooters (for children up to the age of 6) may be taken into the park as well. The same goes for handcarts.

    For the protection of animals and other guests alike, any other type of walking aid, which doesn’t fall into either of the categories listed above, needs an individual check. Please send an e-mail to info@tierpark-berlin.de and attach a picture of your preferred walking aid, as well as an official doctor´s note confirming said vehicle.

  • Guided tours

    Tierpark Berlin offers guided tours for our guests with special needs. For more information click here.

  • Weihnachten im Tierpark

  • What is Weihnachten im Tierpark (Christmas at the Tierpark)?

    Weihnachten im Tierpark (Christmas at the Tierpark) is an annual event taking place from November to January which is organised by an external partner. Each year, Europe’s largest animal park and the historic Friedrichsfelde manor house are adorned with thousands of lights, creating a unique and magical winter wonderland here in the eastern part of the city. Weihnachten im Tierpark offers a delightful alternative to conventional Christmas markets. Forget long waiting lines and bustling crowds and instead enjoy the festive lights on a blissful stroll with friends and family through Tierpark Berlin.

    For all the information on Weihnachten im Tierpark and to buy tickets, visit www.weihnachten-im-tierpark.de/en.

  • Where can I buy tickets?

    You can buy tickets for Weihnachten im Tierpark here.

    Children up to and including five years of age can visit Weihnachten im Tierpark free of charge. They do, however, require a ticket, which must be added to the shopping basket during the booking process.

    For all the information on Weihnachten im Tierpark and to buy tickets, visit www.weihnachten-im-tierpark.de/en.

  • Are combined tickets also available?

    Weihnachten im Tierpark takes place outside of the Tierpark´s opening hours and is organized by an external partner. Unfortunately, we cannot offer a ticket to combine this event with a regular visit, since all visitors must leave the Tierpark grounds by the winter closing time of 4 p.m. before the Weihnachten im Tierpark event begins.

    For all the information on Weihnachten im Tierpark and to buy tickets, visit www.weihnachten-im-tierpark.de/en.

  • Is my annual pass also valid for the Weihnachten im Tierpark event?

    Since the event takes place outside of regular opening hours, annual passes cannot be used as a form of admission. However, you may present your Zoo, Aquarium and/or Tierpark annual pass at the Weihnachten im Tierpark ticket booths to receive a 10 percent discount.

    For all the information on Weihnachten im Tierpark and to buy tickets, visit www.weihnachten-im-tierpark.de/en.

  • Can I use my Tierpark voucher for admission to Weihnachten im Tierpark?

    The Weihnachten im Tierpark event is organised by an external partner, which also handles its own ticket sales. This means Tierpark vouchers cannot be used in conjunction with this event.

    For all the information on Weihnachten im Tierpark and to buy tickets, visit www.weihnachten-im-tierpark.de/en.

  • Are the Tierpark car parks open during the event?

    Yes, our car parks remain open throughout the event.

  • FAQs

  • How can I support the Tierpark?

    Thank you! We hugely appreciate your commitment to the Tierpark. You can find information on all the ways to support the Tierpark here.

  • How much time can I expect to spend at the Tierpark?

    There is so much to see here in Europe´s biggest wildlife park! You can even ride our free electric train to explore some parts of the park on wheels. So whether you have an entire day or just a few hours a visit to Tierpark Berlin is always time well spent.

  • Can I feed the animals?

    In general, visitors are not permitted to feed the animals at Tierpark Berlin. This is the job of the keepers, who know exactly what each animal should eat and what is bad for them.

  • Is there anywhere to store luggage?

    No, for security reasons we unfortunately cannot store your luggage.

  • Is there a lost and found?

    If you lose something on your visit to the Tierpark, you can contact us at info@tierpark-berlin.de or visit us in person at the ServiceCenter located by the Tierpark´s Bärenschaufenster entrance.

  • Can I bring bikes or scooters into the Tierpark?

    To ensure the safety of our animals and other guests, bicycles, scooters and skates must be left outside. Balance bikes and children’s scooters (up to an age of 6 years) may be brought onto the grounds.

  • I broke something during my visit! What should I do?

    First of all, thank you for your honesty! Please inform someone at the entrance or send an email to info@tierpark-berlin.de so that we can repair the damage as quickly as possible.

  • May I take photos and videos and post them online?

    Of course you may take videos and photographs at Tierpark Berlin for private purposes. When doing so, please stick to the visitor paths and make sure to not use flash inside the animal houses. You may also post your pictures to your private social media accounts. Feel free to tag the official Tierpark account (@tierparkberlin) so that we can see your snapshots. Commercial use of your pictures and videos is not permitted.

    Please note: For the safety of our animals, selfie sticks are not permitted.

  • I need advice on a domestic or wild animal, or I would like to donate an animal to the Tierpark.

    The Tierpark is home to approximately 20,000 animals, and they are keeping our biologists and zoo keepers very busy. Please understand that they do not have the capacity to answer any questions about pets or wild animals in your care.

    For veterinary reasons, we can also not accept any wild animals or pets into our care.

  • Why does admission cost what it does?

    Since Tierpark Berlin is the largest animal park in Europe, we incur considerable costs running the zoo. Particularly the upkeep of wild or exotic animals is very expensive. The animals need around 500,000 kg of hay and 45,000 kg of apples a year, and some of them require heated or air-conditioned habitats all year round. In addition, the cost of electricity and animal feed is constantly rising. Despite all this, our ticket prices are lower than those of zoos in many other major European cities and keep in mind that Tierpark Berlin is not only bigger but also home to a wider variety of species.

  • I want to work at the Tierpark!

    We are pleased to hear that! After all, zoos are some of the best places in the world to work at. Click here to find all the current information on job openings, internships and apprenticeships at Zoo, Tierpark and Aquarium Berlin.

Any more questions?

Don’t hesitate to get in touch!

* Mandatory

Safety check: Please select these 2 Animals: Red Panda Zebra

Opening hours

Today, 9. December
9:00 - 16:00
Last admission: 15:30
All opening hours

Feedings & Trainings

  • Polar bear talk 11:00
  • Penguin talk 14:30
All feedings

Arrival

Am Tierpark 125, 10319 Berlin

Route (Google)