Plan your visit (FAQ)
Got a question or looking for some tips? We’ve compiled the most important information so you’re perfectly prepared for your visit to Tierpark Berlin.
Day tickets & online shop
Advantages of buying online
Online tickets are cheaper than at the ticket booths on site. When you book your tickets online, you not only save a lot of time and avoid the queues at the ticket booths, but you can also make your booking from the comfort of your own home - regardless of opening hours and without creating a user account! Afterwards, you can download your tickets/vouchers directly and go straight to the entrance on the day of your visit.
Is it no longer possible to buy tickets on site?
Ticket booths at Tierpark Berlin are open. However, online tickets are cheaper and also highly recommended to reduce waiting times at the entrances. You can easily make your booking online without creating a user account.
What does the Dino Ticket include?
The Dino Ticket includes a Tierpark day ticket AND the exclusive magazine Dinoworld Berlin. The magazine contains profiles of the individual dinosaurs, interactive puzzles for kids, and exciting background information about the exhibition - all at an exclusive discount when you buy the special Dino ticket!
By the way: online tickets are cheaper than at the on-site ticket booths
Do I need separate tickets for the Tierpark and Dinoworld?
No, separate tickets are not required. The Dino Ticket includes a Tierpark day ticket AND the exclusive magazine Dinoworld Berlin. The magazine contains profiles of the individual dinosaurs, interactive puzzles for kids, and exciting background information about the exhibition - all at an exclusive discount when you buy the special Dino ticket!
By the way: online tickets are cheaper than at the on-site ticket booths
Can I also purchase the Dino magazine during my visit?
The price advantage for the magazine only applies to the purchase of the Dino Ticket or for annual pass holders. The magazine is also available individually for €7.50 in the Tierpark shops.
By the way: online tickets are cheaper than at the on-site ticket booths
I have a complimentary or pre-bought ticket
Online tickets, tickets purchased in advance (e.g. from BVG ticket machines) and complimentary tickets can be presented at the ticket booths by the entrances (clearly marked) and allow immediate admission. Advance online registration is not possible.
How can I get my discount on tickets?
The discounted day tickets for annual pass holders and tickets at the regular concession rates are available online. Online tickets save you a lot of time and allow you to skip on-site queues. Booking can also be done easily without having to create a user account and you have the opportunity to save money if you book early.
Any other discounts can only be redeemed at our ticket booths on site (upon presentation or, if necessary, submission of the relevant proof of eligibility – please note the details for redeeming the relevant discount and possibly also present a photo ID). An online registration is not necessary for this. Please note, that discounted tickets can only be purchased for immediate admission (not in presale).
Do kids under the age of four need a ticket?
Admission to the Tierpark is free for children under the age of four. Please book a free online ticket in advance for every child aged zero to three years.
Do I have to be on time for my time slot?
No. You may arrive at any time during your booked time slot.
Do I have to leave the Tierpark by the end of the time slot I have booked?
The booked time slots only represent the admission time. Therefore, the stay in Tierpark Berlin is not limited (within the regular opening hours).
The chosen time slot is binding and cannot be changed after the purchase has been made. Purchased tickets are non-refundable.
Am I allowed to leave Tierpark and then come back later the same day?
Unfortunately, it is not possible to leave the Tierpark and then come back multiple times during the day. Day tickets are only valid for one admission.
The date I chose is not available
In general, day tickets can also be booked for the same day. If there are no tickets available, they are already sold out.
Do assistants for disabled visitors require a ticket?
One assistant may accompany a visitor with a severe disability free of charge (category H or B; proof of eligibility must be presented at the entrance).
Disabled persons with a disability rating of GdB 50+ receive reduced admission (upon presentation of proof of disabled status). You can find tickets for both categories in our online shop. Booking your tickets online will save you a lot of time and allow you to avoid the queues at the ticket booths. You can easily book online without creating a user account. You also have the opportunity to save money online if you book early.
Can I cancel or rebook tickets?
Booked day tickets cannot be canceled or rebooked. Revocation is not possible either.
Do I have to print out online tickets?
You do not need to print out your online tickets. The QR codes can be scanned from your smartphone or tablet. Please just ensure you have your online ticket open when you reach the gates and that your screen is as bright as possible.
Where can I get group tickets?
Group tickets are available online. Online tickets save you a lot of time and allow you to skip on-site queues. Booking can also be done easily without having to create a user account. You also have the opportunity to save money online if you book early.
Please note: Different rates apply for schools and nurseries. You can find more information here.
Can I also use Zoo & Aquarium vouchers at the Tierpark?
Vouchers can be redeemed at all three facilities – Zoo, Aquarium and Tierpark Berlin. But please be aware that prices may differ from the actual value of your voucher.
Vouchers can easily be redeemed online. Start by selecting the desired number of day tickets and/or annual passes in the respective online shop (https://shop.zoo-berlin.de/en, https://shop.aquarium-berlin.de/en, or https://shop.tierpark-berlin.de/en). When you go to your shopping basket, you will have the option to apply a voucher code.
Which discount do I get with the BN (former berlinpass)?
With the "Berechtigungsnachweis" (BN), visitors receive the concessions ticket price. The proof will be checked at the entrance - please have it ready together with a photo ID.
As an alternative to the BN, you can also present your benefit certificate or the "VBB-Kundenkarte Berlin S".
At Tierpark Berlin, you will receive an additional discount from Monday to Friday (except weekends and public holidays). The special rate for BN holders during the week is only available at our ticket offices on-site (upon presentation of the relevant proof). Online registration is not necessary. Please note that these tickets can only be purchased for immediate admission (i.e. not in advance).
Do refugees get a discount?
Refugees receive the concessions ticket price. For this, the "Berechtigungsnachweis" (BN, former berlinpass) must be presented. The reduced tickets are available online. The rule applies exclusively to refugees themselves. To accompanying people, the regular prices apply - online tickets are cheaper than at the box office on site.
Press card holders
Holders of press cards receive free admission to Tierpark Berlin for research purposes. Please register at the Servicecenter at the Tierpark entrance Bärenschaufenster. Upon presentation of your press card (if necessary in combination with a photo ID), you will be asked to complete a registration form in which the respective medium and the purpose of the research are recorded. It is not necessary to register online in advance.
Employees of other zoos
Employees of other zoos receive free admission to Tierpark Berlin. Please register at the Servicecenter at the Tierpark entrance Bärenschaufenster. A registration form must be completed there upon presentation of your company ID (if necessary in combination with a photo ID). It is not necessary to register online in advance.
Further questions?
Do you still have unanswered questions? Further information can be found under "Annual passes, vouchers & sponsorships". If you have any questions about your booking, please contact ticket@
tierpark-berlin.de.Annual passes & vouchers
Gift idea
From typical vouchers with individual values, ticket or annual pass vouchers- we offer several different types of gift ideas.
Benefits of annual passes
Annual pass holders can visit Tierpark Berlin 365 days a year – and save money from the fourth visit! What’s more, a Tierpark annual pass gives holders a 50 percent discount on tickets to Zoo and Aquarium Berlin (and vice versa) and a 10 percent discount in the Tierpark’s restaurants and shops.
Tip: If you decide to purchase an annual pass during your visit to the Tierpark, the price of your day ticket will be credited against the cost of your annual pass when you visit the annual pass booth at the Tierpark´s Bärenschaufenster entrance. You can find an overview of the opening times here.
Can I also visit Dinoworld as an Annual Pass holder?
Yes, the dinosaur exhibition can also be visited with an annual pass of the Tierpark. Annual pass holders receive the magazine for a discounted price of €2.50 upon presentation of their pass in the Tierpark shops.
Where can I buy annual passes?
You can purchase annual passes online. Simply fill out the required information at your leisure at home, then come by to pick up your pass.
Please note: All pass holders must be present in person for the issuing of their annual pass.
Get credit for your day ticket
For "undecideds" who have initially decided on a day ticket, the day ticket price can be credited when purchasing an annual ticket. All you must do is go to the annual ticket booth at the Tierpark´s Bärenschaufenster entrance and present your day ticket.
Please note: The crediting is only possible on the day of the visit (of the day ticket) and only within the admission times. Subsequent crediting is excluded, as the (comparatively) inexpensive rates of the annual passes cannot otherwise be offered.
How do I get my annual pass discount?
The discounted day tickets for annual pass holders are available online. Online tickets save you a lot of time and allow you to skip on-site queues. Booking can also be done easily without having to create a user account and is cheaper than at the ticket booths on site.
Is it necessary for annual pass holders to register online?
No. Annual pass holders do not need to register in advance. However, due to capacity, time slots must be booked for Aquarium Berlin.
Do I need to book a time slot to purchase an annual pass?
No, a time slot does not have to be booked. If possible, please book your annual pass(es) online. Simply fill out the required information at your leisure at home, then come by to pick up your pass. Afterwards, you can visit Tierpark Berlin directly.
How to check the period of validity
You can check the validity of your annual pass right here. After putting in the data, you will receive all information and also have the option to extend your annual pass right away. By doing this, you can save so much time, which would normally be spent writing emails or going to the annual pass ticket booth.
Can I change my annual pass within the validity period?
In principle, our annual passes' terms and the scope of validity are binding. However, we are happy to make an exception if you decide to upgrade to a higher-value annual pass (e.g. single pass to a combined and/or family pass) - however, this is only possible on site. Therefore, please contact our annual ticket booth at the Tierpark´s Bärenschaufenster entrance within our admission times for annual pass extensions.
Please note: Since new annual passes must be issued, all annual pass holders must be present in person for the extension.
How do I renew my annual pass?
You can easily do this from the comfort of your home. Just put in your data and you will receive information on your annual pass, including the period of validity. Here you also have the option to renew your annual pass. Before you do this please make sure to read the paragraph titled „important“, which is located directly under the form for your data. After renewing your annual pass, there is nothing else you need to do. Your chip card can now be used for a further year. When renewing your card online, you can save time by fully avoiding the long lines in front of the annual pass desk at Tierpark Berlin.
Issue of children's annual passes
A parent or legal guardian must always be present when a child's annual pass is issued and be able to present appropriate proof of family status (e.g. birth certificate, notification of child benefit, adoption papers).
Alternatively, the children's annual pass can also be issued in the presence of another adult person if a power of attorney from at least one parent with parental authority can be presented together with a copy of the ID and proof of family status. The power of attorney must contain the respective child's name, date of birth, and address. Proof of guardianship, adoption, or foster care (issued by an official authority and personalised) is also accepted.
Family Annual Pass for patchwork families
Of course, we also offer our family annual passes for patchwork families. The only important thing is that all persons live in a common household (with a common address) and that a corresponding proof of family status can be presented for each child (e.g. birth certificate, child benefit notice, adoption papers). If one parent does not live in a common household with their own children, this parent must be registered on the birth certificate or be able to present an official acknowledgment of paternity. In the case of foster children, the respective youth welfare office certificates are required.
Are family annual passes also available for grandparents and their grandchildren?
Our family annual passes are only available for parents and their (own) children. If we were to include other family members, we would not be able to offer our annual passes at the same (relatively) affordable rates.
Are annual passes transferable?
Annual passes are personalised and non-transferable. A photograph of the pass holder is printed on every annual pass. You may be asked to present your annual pass in combination with a valid form of ID.
Please note: In accordance with our General Terms and Conditions, annual ticket holders are liable for loss and/or attempted fraud in connection with their annual ticket. In the event of loss, we offer the option of blocking the card and issuing a new one for a processing fee as a gesture of goodwill. However, this procedure is not possible if a fraud attempt has been made with the card in question before the loss is reported. In such a case, the card will be confiscated and blocked immediately.
Can I use a photo of my annual pass for admission?
For safety reasons, we cannot allow admission with just a photo of your annual pass. We do have plans to digitalize our annual passes. Until then, the physical annual pass must be shown upon arrival.
Should I bring a photograph for my annual pass?
No. You do not need to bring a photograph with you when picking up your annual pass, as one will be taken on-site. For this reason, all pass holders must be present at the on-site sales points for the issuing of annual passes.
Lost annual pass?
If you lose your annual pass, you can purchase a replacement at the annual pass ticket booth at the Tierpark´s Entrance Bärenschaufenster for a fee of € 20.
Attempted fraud with annual pass
By our General Terms and Conditions, permanent and annual card holders are liable for loss and/or attempted fraud in connection with their permanent or annual pass.
Should an attempt of fraud have been made with the respective pass even before the loss has been reported, the confiscated and blocked pass can only be unblocked and handed over again for a fee.
Specifically, the following rules apply:
- Single annual passes (for adults, children, or concessions): Pass must be purchased again
- Family annual passes: 50 € per affected single pass
- Annual pass subscriptions and permanent passes: 50 € per individual pass affected.
Please contact the annual ticket booth on-site during our admission times.
Please note: Annual passes can only be handed over to the respective annual pass holder in person (including identity card).
Cancel annual pass subscription
You can cancel your annual pass subscription here.
Attention: Not every annual pass is a subscription model that is automatically renewed every year and can be canceled therefore (the word "abo" must be explicitly stated on the annual pass). Annual passes with a fixed term of 12 months cannot be canceled prematurely.
New admissions system
Zoo and Tierpark Berlin are in discussions with the authorities about plans for a new admissions system that uses facial recognition. Use of the system would be entirely voluntary. Once we have come to an agreement with the authorities, all annual pass holders will be informed of the details online and by mail. Until that time, annual passes will continue to be checked manually by on-site staff.
Where can I buy vouchers?
All our vouchers are available online. From typical vouchers with individual values, ticket or annual pass vouchers- we offer several different types.
Sponsorships
What is a sponsorship?
A sponsorship is a donation that supports the daily work of Tierpark Berlinand helps ensure the wellbeing of the animals. As a thank you for their support, sponsors receive a certificate of sponsorship and are invited once a year to an exclusive summer sponsors’ evening. In addition, all sponsors are kept up to date with news from the Zoo, Aquarium and Tierpark with the biannual ZooMomente magazine for friends and supporters.
To become a sponsor, click here.
How long does a sponsorship last?
An animal or tree sponsorship automatically ends after one year, while all bench sponsorships have a duration of five years. Sponsorships can be renewed at any time. You will receive a reminder shortly before your sponsorship expires.
You can also save yourself the time of manually renewing your sponsorship by setting up a standing order. This effectively makes your sponsorship unlimited until you choose to end it.
How can I renew my sponsorship?
You can easily renew your sponsorship by transferring the agreed sponsorship amount to our donation account:
Please transfer the full annual sum to:
Spendenkonto Tierpark Berlin
Commerzbank AG
IBAN: DE18 1208 0000 0144 0007 00
BIC: DRESDEFF120
Reference (Verwendungszweck): Sponsorship renewal for animal / bench / treeWhich animals can be sponsored?
In principle, any species can be sponsored. Only the “celebrities” like the snow leopards, zebras, giraffes, etc. are limited to one sponsor each. Not sure which animals to sponsor? You can find some suggestions as well as contact details for a personal consultation here.
To become a sponsor, click here.
Can I sponsor one specific animal?
What is the minimum donation amount required to become a sponsor?
How can I give a sponsorship as a gift?
We are delighted that you would like to gift a sponsorship! Simply complete this online form. The certificate will be sent to you automatically so that you can present it to the recipient in person. You can find contact details for further questions or to arrange a personal consultation here.
How do I receive my sponsorship certificate?
You will be sent the certificate via email as a PDF document as soon as you have filled out the sponsorship form and concluded the process. On request, the certificate can also be sent by post.
When can I visit my sponsored animal(s)?
All sponsored animals can, of course, be visited as part of a trip to the Tierpark within regular opening hours.
It is best to book an online ticket for this purpose. Online tickets are cheaper than at ticket booths on site. When you book your tickets online, you not only save a lot of time and avoid the queues at the ticket booths, but you can also make your booking from the comfort of your own home - regardless of opening hours and without creating a user account! Afterwards, you can download your tickets directly and go straight to the entrance on the day of your visit.
Will my name be displayed next to the habitat of my sponsored animal(s)?
The names of all supporters are displayed at the two Tierpark entrances.
A special thank you is only displayed next to the sponsored animals’ habitat for sponsorships of €500 or more per year.
Am I granted free entry to the Tierpark as a sponsor or donor?
Sponsorships and donations are intended to benefit the animals and help with the maintenance of the grounds. Therefore, sponsors and donors do not receive free admission, as this would greatly reduce the impact of the financial support provided.
Are donations and sponsorship payments tax deductible?
Yes, all donations made to Tierpark Berlin are tax deductible.
When do I receive my donation receipt?
For one-off donations of up to €300, you do not need a donation receipt; up to this amount, German tax offices accept the cash deposit slip or transfer confirmation from your bank as proof of the donation. For donations of €300 or more, a donation receipt will automatically be sent to you in the spring of the following year.
Please note that donation receipts can only be issued in the name of the account holder.
Which account should I transfer the sponsorship payment to?
Once you have chosen a sponsorship, and if you do not wish to conclude the process online, please transfer the full yearly amount to:
Spendenkonto Tierpark Berlin
Commerzbank AG
IBAN: DE18 1208 0000 0144 0007 00
BIC: DRESDEFF120Reference (Verwendungszweck): Sponsorship for animal / bench / tree
Can a donation be automatically debited from my account?
For your protection, donations cannot be debited from your account; they must be actively transferred by you. However, you can set up a standing order to transfer the money. Transfers can only be made online here or directly through your bank. If required and on request, we can send you a transfer form.
What should I do if my account details change?
Should your account details change after you have set up a standing order via the Tierpark website, please contact helfen@
tierpark-berlin.de and request in writing that we delete the account information we have on record. You will then need to set up a new standing order online here or through your bank.How do I cancel an existing standing order?
To cancel a standing order that has been set up via the Tierpark website please send us an e-mail at helfen@
tierpark-berlin.de. Standing orders that you have set up through your bank can only be terminated with your bank.Can I donate food and materials?
Thank you very much for your offer and willingness to help! Our animals’ diets and habitats are governed by a very strict hygiene and quality concept to avoid any possible health and safety risks. Ensuring that food and material donations adhere to this concept would require a great deal of administrative effort. Unfortunately, for this reason, we cannot accept food and material donations.
However, you can support the Tierpark online with a “digital food basket”. You can find further information here.
Learn more about current fundraising projects
Up-to-date information on our various fundraising projects is available here. Supporters also receive the latest news from Zoo, Aquarium and Tierpark Berlin twice a year in the exclusive ZooMomente magazine.
Further questions?
If you have any further questions or would like to arrange a personal consultation, please send us an e-mail at helfen@
tierpark-berlin.de.Schools and nurseries
What do I need to know when visiting with my class?
We are pleased, that you are planning to visit Tierpark Berlin. Below you can find the most important information at a glance:
- Registration in advance is not necessary (except for guided tours)
- Group tickets for schools and nurseries are only available at the ticket booths on site
- For school or nursery rates a completed and signed visitors’ form must be presented on site
Rates for schools and nurseries?
You can find a list of all prices here.
Guided tours for schools and nurseries
You can find all information about guided tours for schools and nurseries here.
Berlin welcome classes (“Willkommensklassen”)
After prior registration, a separate rate applies to Berlin welcome classes (“Willkommensklassen”) at Tierpark Berlin during the week. The registration is possible via info@
tierpark-berlin.de. The following data is required for the registration:- Date of visit (not on weekends or public holidays)
- School name + photo/scan of the official certificate of welcome class structure
- Number of children + teachers
- Name of the main contact person on site
Arrival & parking
Public transport
Bärenschaufenster entrance
U-Bahn: Tierpark station (U5)
Tram: Tram routes M17, 27, 37
Bus: Bus routes 296 and 396
Schloss entrance
Tram: Tram routes M17, 27, 37
Bus: Bus route 194
For detailed information on transport connections, visit www.bvg.de.
Car
For a daily fee of € 5.00, visitor parking spaces are available at both Tierpark entrances. The car park must be vacated immediately after payment. Only card payment is accepted at the on-site car park machines.
But please keep in mind that, especially on weekends and during school holidays, parking spaces fill up quickly. So particularly on those days, we recommend using public transport.
Helpful info & tips
The animals at Tierpark Berlin
Around 6,400 animals from all over the world live at Tierpark Berlin, the biggest animal park in Europe. Our modern habitats create unique animal experiences. Get a taste of what to expect here.
Rainforest House
The historical Alfred Brehm building takes visitors on an expedition through a tropical jungle. In surroundings that closely resemble the animals’ natural habitats, visitors can encounter tigers, leopards and rare tree kangaroos. In the walk-through Tropical Hall, narrow paths wind through lush vegetation, where brightly coloured birds sing their exotic songs and crocodiles laze by the water’s edge. What are you waiting for? Find more information here.
Friedrichsfelde manor house
Friedrichsfelde manor house is open to Tierpark visitors from Friday to Sunday, 11 a.m. to 3 p.m. Inside, visitors can enjoy a fascinating exhibition on the history of the stately home. You can find further information here. With the exception of certain events, it is not possible to visit the manor house separately to the Tierpark.
Animal feeding & training sessions
Animal feedings and animal training sessions do take place again. For more information click here.
Free-flight show
From April to October, a spectacular free-flight show takes place at 1:30 p.m. every day (except Monday) on the Kiekemal woodland stage. Get a close-up view of owls, eagles and vultures as they swoop low over your head!
The free-flight show is kindly being supported by the Mittelbrandenburgische Sparkasse (MBS Direkt). Further information can be found here.
Electric train
You can also explore Europe’s largest animal park on wheels during summer. The Tierpark’s little electric train stops every 30 minutes at various stations throughout the expansive park, and the ride is entirely free of charge. The exact location of all stops can be found on the Tierpark map here.
Easter to October: Daily from 10 a.m. to 5 p.m.
Due to lack of space, it is unfortunately not possible to take strollers, scooters and bikes on to the train. However, any of these vehicles can be locked up at each of the train´s stops (just please remember to bring your own lock.) We do, of course, make an exception regarding wheelchairs and walkers and have limited seats available for guests in need.
Hits for kids
At the petting zoo, goats, sheep and more are eagerly waiting to be petted by gentle hands.
At various points around the Tierpark, ice cream stands provide welcome refreshment during the summer.
Special events and services
Children’s birthdays are extra special at Tierpark Berlin! Here, birthday boys and girls and their guests can embark on exciting journeys of discovery. You can find all the information and book directly here.
Baby food
You are welcome to warm up your baby´s food in one of our restaurants. There are free bibs and hot water available.
Dogs
You are welcome to bring your four-legged friends along to Tierpark Berlin, but please keep them on a short leash and ensure you also bring poop bags.
Your dog is also allowed in the animal houses, but not in the walk-through habitats. Please always observe the signs on site. No pets other than dogs are permitted.
Please note: A maximum of two dogs per visitor are allowed in Tierpark Berlin.
Balls and Balloons
To protect our guests and animals, it is not allowed to bring any kind of ball or balloon to the Zoo, Aquarium or Tierpark.
Cannabis
The consumption of Cannabis is not permitted in Zoo, Aquarium and Tierpark Berlin. A large proportion of our guests are families with children. Accordingly, it is not possible for us to set up reliable protection zones within our facilities. Our facilities are therefore considered a protected zone in their entirety.
Handcarts
Handcarts are available for rent. The handcart(s) can only be picked up and later dropped off at the Tierpark entrance Bärenschaufenster. The rented wagon must be dropped off 30 minutes before the park closes and you must leave your picture ID as a security deposit for the duration of your rental. To book a handcart online click here.
Please note: Since we only have a certain number of wagons, it is best to book in advance. We cannot guarantee availability on-site without an online booking. A reservation without payment is also not possible. In addition to this, you are always welcome to bring your own handcart.
Bikes, tricycles, scooters
To protect our animals and other guests bicycles, scooters, e-scooters , and inline skates cannot be brought into Tierpark Berlin. The same applies to sledges. Balance or toddle bikes and scooters (belonging to children up to the age of 15) are allowed, although some restrictions can occur in parts of the Tierpark – so please look out for the signs on site.
I want to work at the Tierpark!
We are pleased to hear that! After all, zoos are some of the best places in the world to work at. Click here to find all the current information on job openings, internships and apprenticeships at Zoo, Tierpark and Aquarium Berlin.
Bike trailer
You are welcome to bring your bike trailer as a substitute for a stroller.
Restrooms, baby changing, etc.
There are several restrooms and baby changing facilities on the Tierpark grounds. The exact locations and information about additional services can be found on the Tierpark map here.
Tierpark improvements
To make Tierpark Berlin a better place and more beautiful for animals and guests alike, construction work is carried out occasionally. Click here for current construction sites.
Food, drink & souvenirs
Food & Drink
At Tierpark Berlin, visitors don’t only encounter wild animals, they can also enjoy good food. The Tierpark offers a range of tempting options, from elegant dining to a hearty meal, or a quick snack to keep you going as you explore. Please find more information here.
Tierpark shops
Don’t forget to have a look around the Tierpark’s shops, which are situated by the petting zoo and at the Bärenschaufenster exit. Here you are sure to discover the perfect souvenir that will always remind you of a wonderful day at Tierpark Berlin. Whether it´s a cuddly stuffed polar bear, a flamingo postcard, or an illustrated book about tigers.
The souvenir shop at the Bärenschaufenster entrance at Tierpark Berlin is also accessible from the outside.
Online souvenir shop
You can find our online souvenir shop here. The website also provides contact details so you can get in touch with the shop operator (an external partner) directly if you have any questions.
Guests with disabilities
Restrooms
There are several accessible public restrooms in the Tierpark. To see their exact locations as well as additional services, check the map here.
Wheelchairs
Manual wheelchairs are available for rent. Since we only have a certain number of wheelchairs, please make sure to send us an e-mail at info@tierpark-berlin.de to reserve one for your visit. We will need your name, the date you would like to visit us, and the approximate time you plan to arrive. Rentals require a picture ID. In addition, a deposit must be handed in for the rental period. An identity document or an item of similar value is usually suitable. Weight restrictions apply.
The charge-free wheelchair service is kindly made possible by Dr. Recknagel Gesundheitsservice GmbH. Further information can be found here.
Other walking aids
Of course, we allow conventional wheelchairs and walkers as forms of walking aids on our property. Toddler bicycles such as balance bikes and scooters (for children up to the age of 15) may also be taken into the park. The same goes for handcarts.
Other means of transport may be brought along on presentation of a severely disabled person's identity card with the symbols "G" and/or "aG" or, alternatively, an explicit medical certificate. Please contact the servicecenter at the Tierpark entrance Bärenschaufenster on the day of your visit. There you will receive a special permit after the documents have been checked.
Bicycles, e-scooters, road-registered vehicles, and vehicles with combustion engines are not permitted.
Guided tours
Tierpark Berlin offers guided tours for our guests with special needs. For more information click here.
Weihnachten im Tierpark
What is Weihnachten im Tierpark (Christmas at the Tierpark)?
Weihnachten im Tierpark (Christmas at the Tierpark) is an annual event taking place from November to January which is organised by an external partner. Each year, Europe’s largest animal park and the historic Friedrichsfelde manor house are adorned with thousands of lights, creating a unique and magical winter wonderland here in the eastern part of the city. Weihnachten im Tierpark offers a delightful alternative to conventional Christmas markets. Forget long waiting lines and bustling crowds and instead enjoy the festive lights on a blissful stroll with friends and family through Tierpark Berlin.
For all the information on Weihnachten im Tierpark and to buy tickets, visit www.weihnachten-im-tierpark.de/en.
Where can I buy tickets?
You can buy tickets for Weihnachten im Tierpark here.
Children up to and including five years of age can visit Weihnachten im Tierpark free of charge. They do, however, require a ticket, which must be added to the shopping basket during the booking process.
For all the information on Weihnachten im Tierpark and to buy tickets, visit www.weihnachten-im-tierpark.de/en.
Are combined tickets also available?
Weihnachten im Tierpark takes place outside of the Tierpark´s opening hours and is organized by an external partner. Unfortunately, we cannot offer a ticket to combine this event with a regular visit, since all visitors must leave the Tierpark grounds by the winter closing time of 4 p.m. before the Weihnachten im Tierpark event begins.
For all the information on Weihnachten im Tierpark and to buy tickets, visit www.weihnachten-im-tierpark.de/en.
Is my annual pass also valid for the Weihnachten im Tierpark event?
Since the event takes place outside of regular opening hours, annual passes cannot be used as a form of admission. However, you may present your Zoo, Aquarium and/or Tierpark annual pass at the Weihnachten im Tierpark ticket booths to receive a 10 percent discount.
For all the information on Weihnachten im Tierpark and to buy tickets, visit www.weihnachten-im-tierpark.de/en.
Can I use my Tierpark voucher for admission to Weihnachten im Tierpark?
The Weihnachten im Tierpark event is organised by an external partner, which also handles its own ticket sales. This means Tierpark vouchers cannot be used in conjunction with this event.
For all the information on Weihnachten im Tierpark and to buy tickets, visit www.weihnachten-im-tierpark.de/en.
Are the Tierpark car parks open during the event?
Yes, our car parks remain open throughout the event.
FAQs
How can I support the Tierpark?
Thank you! We hugely appreciate your commitment to the Tierpark. You can find information on all the ways to support the Tierpark here.
How much time can I expect to spend at the Tierpark?
There is so much to see here in Europe´s biggest wildlife park! You can even ride our free electric train to explore some parts of the park on wheels. So whether you have an entire day or just a few hours a visit to Tierpark Berlin is always time well spent.
Can I feed the animals?
In general, visitors are not permitted to feed the animals at Tierpark Berlin. This is the job of the keepers, who know exactly what each animal should eat and what is bad for them.
Is there anywhere to store luggage?
No, for security reasons we unfortunately cannot store your luggage.
Is there a lost and found?
If you lose something on your visit to the Tierpark, you can contact us at info@
tierpark-berlin.de or visit us in person at the ServiceCenter located by the Tierpark´s Bärenschaufenster entrance.Can I bring bikes or scooters into the Tierpark?
To ensure the safety of our animals and other guests, bicycles, scooters and skates must be left outside. Balance bikes and scooters (up to an age of 15 years) may be brought onto the grounds.
I broke something during my visit! What should I do?
First of all, thank you for your honesty! Please inform someone at the entrance or send an email to info@
tierpark-berlin.de so that we can repair the damage as quickly as possible.May I take photos and videos and post them online?
Of course you may take videos and photographs at Tierpark Berlin for private purposes. When doing so, please stick to the visitor paths and make sure to not use flash inside the animal houses. You may also post your pictures to your private social media accounts. Feel free to tag the official Tierpark account (@tierparkberlin) so that we can see your snapshots. Commercial use of your pictures and videos is not permitted.
Please note: For the safety of our animals, selfie sticks are not permitted.
I need advice on a domestic or wild animal, or I would like to donate an animal to the Tierpark.
The Tierpark is home to approximately 20,000 animals, and they are keeping our biologists and zoo keepers very busy. Please understand that they do not have the capacity to answer any questions about pets or wild animals in your care.
For veterinary reasons, we can also not accept any wild animals or pets into our care.
Why does admission cost what it does?
Since Tierpark Berlin is the largest animal park in Europe, we incur considerable costs running the zoo. Particularly the upkeep of wild or exotic animals is very expensive. The animals need around 500,000 kg of hay and 45,000 kg of apples a year, and some of them require heated or air-conditioned habitats all year round. In addition, the cost of electricity and animal feed is constantly rising. Despite all this, our ticket prices are lower than those of zoos in many other major European cities and keep in mind that Tierpark Berlin is not only bigger but also home to a wider variety of species.
